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Telephone Calls

Words​

hold 不挂掉电话，不走开​

confirm 确认​

direct 连通​

penthouse 顶层豪华公寓​

Phrases​

at one's desk 在办公桌前​

away from one's desk 没在办公室​

leave a message 留言​

get back to someone 回电话​

return a call 回电话​

account executive 客户经理​

executive suite 行政套房​

get through 接通电话​

get back to someone 回电话​

get in touch with someone 联系某人​

get a hold of someone 联系上某人​

get a hold of something 找到某物​

at one's earliest convenience​

在某人方便的时候尽快

be with (an organization/company)​

为…工作；隶属于…（机构/公司）

She has been with the publishing house for over a decade. 她在这家出版社工作已经超过十年。

  • 近义表达： work for（为…工作）
  • 反义表达： leave（离开）

look to do something​

计划做某事；打算做某事

We're looking to expand our business next year. 我们计划明年扩展业务。

  • 近义表达： plan to do something（计划做某事）
  • 反义表达： avoid doing something（避免做某事）

How may I help you?​

我能帮您什么忙吗?

May I speak to someone?​

我能和某人说话吗?

May I speak to the person in charge?​

我能和负责人说话吗?

May I speak to the person in charge of this matter?​

我能和这个事情的负责人说话吗?

I'm calling about...​

我打电话是关于...

I'm calling to...​

我打电话是为了...

I'm calling to ask about... 我打电话是为了询问...​

I'm calling to find out... 我打电话是为了弄清楚...​

I'm calling to confirm... 我打电话是为了确认...​

I'm calling to check on... 我打电话是为了核实...​

I'm calling to follow up on... 我打电话是为了跟进...​

I'm calling to inquire about... 我打电话是为了询问...​

I'm calling to request... 我打电话是为了请求...​

I'm calling to schedule... 我打电话是为了安排...​

I'm calling to set up... 我打电话是为了安排...​

I'm calling to speak with... 我打电话是为了和...说话​

I'm calling to talk to... 我打电话是为了和...说话​

I'm calling to discuss... 我打电话是为了讨论...​

I'm calling to see if... 我打电话是为了看看是否...​

I'm calling to see whether... 我打电话是为了看看是否...​

Primary​

您好,感谢您致电布拉德福家庭公司。

Hello, thank you for calling Bradford Family Company.

我是特蕾西,有什么需要我帮忙的吗?

This is Tracy Speaking. How can I help you?

能告诉我您的名字吗?

May I tell her who is calling?

请您先等一会儿好吗?

Could you please hold for a moment?

我去看看她是否在办公室。

I'll go check if she's in the office.

您愿意给她留个口信吗?

Would you like to leave a message for her?

您要转接哪里?

How may I direct your call?

我想找负责预订房间的主管。

I'd like to speak to someone about reservations.

我就能帮您的忙。

I can help you with that.

你估计他什么时候能回来?

Do you know when he'll be back?

请拼一下您的姓,好吗?

Could you please spell your last name for me?

Intermediate​

我想找你们的人力资源部主任詹金思小姐通话。

I'd like to speak to Miss Jenkins, the head of your human resources department.

稍等,我去看看她在不在办公室。

Just a moment, let me check if she's in the office.

我是米尔福德保险公司的比尔·伯顿,我想问一下有关下周二我们见面的事。

This is Bill Burton from Milford Insurance, I'm calling to ask about our meeting next Tuesday.

好的,请她回办公室后给我来电话。

Okay, please have her call me back when she returns to the office.

对不起,我没跟上,您能再重复一下电话号码吗?

I'm sorry, I didn't catch that, could you please repeat the phone number?

是的,我是米尔福德保险公司的。

Yes, I'm with Milford Insurance. (YEs, and I represent Milford Insurance.)

您能把名字和电话留下吗? 我让他给您回电话。

Could you please leave your name and phone number, and I'll have him call you back?

我让托尼明早一上班就给您回电话。

I'll have Tony call you back first thing tomorrow morning.

Senior​

如果她今天下午3点以前能与我联系的话就再好不过了。打办公室电话635-8799就可找到我。

It would be great if she could get in touch with me before 3 o'clock this afternoon. She can reach me at the office at 635-8799. (She can reach me at my office number, 635-8799.)

伯顿先生,不好意思。我想确认一下您的名字是B-U-R-T-O-N吗?

I'm sorry, Mr. Burton. Just to confirm, your name is spelled B-U-R-T-O-N, is that correct?

我会把您的口信告诉詹金思小姐,让她在今天下午3 点以前给您回电话。

I'll give your message to Miss Jenkins and have her call you back before 3 o'clock this afternoon. (I'll make sure Miss Jenkins gets your message and return your call before 3 o'clock this afternoon.)

你需要找一下托尼·帕克,他全面负责安排高级客户。

You need to speak with Tony Parker, he's in charge of handling our high-profile clients (executive accounts).

他一下午都不会在办公室,恐怕明天他才能给您回电话。

He'll be out all afternoon, I'm afraid he mignt not be able to return your call until tomorrow.

Dialogue-1​

A:您好,感谢您致电布拉德福家庭公司。我是特蕾西,有什么需要我帮忙的吗?
B:你好,我想找你们的人力资源部主任詹金思小姐通话。
A:稍等,我去看看她是否在办公室。请问您是哪位?
B:我是米尔福德保险公司的比尔·伯顿,我想问一下有关下周二我们见面的事。
A:谢谢你,伯顿先生。请您先等一会儿好吗?我去看看她是否在办公室。
B:没问题。

A: Hello, thank you for calling Bradford Family Company. This is Tracy speaking. How can I help you?
B: Hi, I'd like to speak to Miss Jenkins, the head of your human resources department.
A: Just a moment, let me check if she's in the office. May I ask who's calling?
B: This is Bill Burton from Milford Insurance, I'm calling to ask about our meeting next Tuesday.
A: Thank you, Mr. Burton. Could you please hold for a moment? I'll go check if she's in the office.
B: No problem.

A:非常抱歉,詹金思小姐现在不在办公室。她去吃午饭了。您愿意给她留个口信吗?
B:好的,请她回办公室后给我来电话。如果今天下午3点以前能与我联系的话就再好不过了, 打办公室电话 635-8799就可找到我。
A:对不起,我没跟上,您能再重复一下电话号码吗?
B:没问题。我办公室的电话是635-8799,然后再接31分机。
A:伯顿先生,不好意思。我想确认一下您的名字是B-U-R-T-O-N吗?
B:是的,我是米尔福德保险公司的。
A:我会把您的口信告诉詹金思小姐,让她在今天下午3点以前给您回电话。
B:非常感谢。
A:不客气,伯顿先生。请您稍等一下,我把您的口信写下来。

A: I'm sorry, Miss Jenkins is not in the office right now. She's out to lunch. Would you like to leave a message for her?
B: Yes, please have her call me back. It would be great if she could get in touch with me before 3 o'clock this afternoon. She can reach me at the office at 635-8799.
A: I'm sorry, I didn't catch that, could you please repeat the phone number?
B: No problem. My office number is 635-8799, extension 31.
A: Mr. Burton, I'm sorry. Just to confirm, your name is spelled B-U-R-T-O-N, is that correct?
B: Yes, I'm with Milford Insurance.

A: I'll give your message to Miss Jenkins and have her call you back before 3 o'clock this afternoon.
B: Thank you very much.

A: You're welcome, Mr. Burton. Please hold on a moment while I write down your message.

Dialogue-2​

A:您好,帕萨迪纳旅馆。我是桑迪,您要转接哪里?
B:我想找负责预订房间的主管。
A:我就能帮您的忙。您想订哪一天的房?
B:我们5月12日到这儿,可是我想预订的是顶层公寓。
A:噢,对不起,先生。我只负责预订标准间。你需要找一下托尼·帕克,他负责全面安排高级客户。不巧的是,他现在不在这 儿。您能把名字和电话留下吗?我让他给您回电话。
B:你估计他什么时候能回来?
A:他一下午都不会在办公室,恐怕明天他才能给您回电话。那样没问题吧?
B:我想,应该没问题。我叫萨姆·达西,打电话660-843-3235就能找到我。
A:请拼一下您的姓,好吗?
B:当然可以,D-A-R-C-Y。
A:好的,达西先生,您的电话是660-843-3233,对吧?
B:是3235。
A:对不起,是3235。好了,我会让托尼明早一上班就给您回电话。

A: Hello, Pasadena Inn. This is Sandy, how may I direct your call?
B: I'd like to speak to someone about reservations.
A: I can help you with that. What date are you looking to book?
B: We're coming in on May 12th, but I'm looking to book the penthouse suite.
A: Oh, I'm sorry, sir. I only handle standard room reservations. You need to speak with Tony Parker, he's in charge of handling our high-profile clients. Unfortunately, he's not here right now. Could you please leave your name and phone number, and I'll have him call you back?
B: Do you know when he'll be back?

A: He'll be out all afternoon, I'm afraid he might not be able to return your call until tomorrow. Is that okay?
B: I think that should be fine. My name is Sam Darcy, and you can reach me at 660-843-3235.
A: Could you please spell your last name for me?

B: Sure, it's D-A-R-C-Y.
A: Okay, Mr. Darcy, your phone number is 660-843-3233, is that correct?
B: It's 3235.
A: I'm sorry, it's 3235. Alright, I'll have Tony call you back first thing tomorrow morning.